Over 10 Years Experience
Moving the Northern Rivers
0423 697 434
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Frequently Asked Questions

Looking for more info about our services, or moving in general? Here’s some frequently asked questions – if you still need more information, please get in touch! We’d love to help.

What areas do you service?

We service all towns in the Northern Rivers area and can move you further afield if needed. Our standard service areas cover as far south as Evan’s Head, west to Casino and Kyogle and north to Murwillumbah. This covers Lismore, Ballina, Alstonville, Goonellabah, Lennox Heads, Byron Bay and more. If you aren’t sure if your town is in our area get in touch!

Do you offer a packing service?

Yes, we can pack your belongings before you move! Mention that you would like a quote on our packing service when making a phone or web enquiry.

Can you move a whole household?

Yes, we a large truck with a 50m3 capacity – more than enough for a normal 3 – 4 bedroom room home.

Can you move just one item?

Yes, our ute and truck are available for smaller moves of one or a few items within the local area.

How much notice do you need?

We prefer at least a week. However, depending on our workload we may be able to slot you in around jobs. If you need an urgent move give us a call on 0423 697 434 asap to discuss your needs.

How long will it take?

Normally you can expect a 3 bedroom home to take anywhere from 3 – 6 hours to complete providing everything is packed and ready to be loaded into the truck. Things that will increase the amount of time are: volume of items, distance of move, multi levels homes, lack of organisation (fridges/freezers not empty, items not packed into boxes, furniture such as beds not broken down and ready for transport).

Do I have to be present for the move?

Being present for the move is best. If you do need to duck away to do a few things that’s fine too as long as you are there for the start and end of the move.

Do you move plants?

We do move most plants but prefer them to not be wet or leaking. Not watering them or putting them undercover a day or two before the move usually does the trick.

Do you move antiques?

Yes! At Jackson removals we pride ourself with our attention to detail. We regularly move antiques and unique items. We treat our customers possessions with optimal care for a stress free move.

Can you provide boxes and other packing materials?

Yes, we can provide you with moving boxes and packing materials. Give us a call on 0423 697 434 to arrange a drop off or pickup

How and when do I pay?

We prefer payment upon completion of the move. We accept cash, cheque and we also offer a mobile eftpos system.

Will any boxes be ok or should I use proper moving cartons?

We highly recommend that you use correct moving boxes for your items. Other boxes such as produce boxes can reduce the efficiency of how we fit items into the truck and increase the amount of time and handling required.

Call us to discuss your move on 0423 697 434